Privacy Policy
Last Updated: [04/05/2026]
This Privacy Policy for Wylio (“Company”, “we”, “us”, or “our”) describes how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), such as when you:
Visit our website at https://wylio.in/
Use our WhatsApp CRM and automation platform
Engage with us in other related ways, including sales, marketing, or events
If you do not agree with this policy, please do not use our Services.
For any questions, contact: team@wylio.in
SUMMARY OF KEY POINTS
We collect personal data you provide and data automatically collected
We use data to provide, improve, and secure our Services
We do not sell your personal data
We act as a technology provider (processor) for businesses using WhatsApp APIs
Your data is handled in accordance with applicable data protection laws
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
We collect information such as:
Name
Phone number
Email address
Business details
Login credentials
Billing details
All information must be accurate and up to date.
Sensitive Data
We do not intentionally collect sensitive personal data.
Payment Data
Payments may be processed via third-party providers (e.g., Razorpay or similar).
We do not store full card details on our servers.
Automatically Collected Data
We collect:
IP address
Device information
Browser type
Usage behavior
Logs and analytics data
This helps us improve performance and security.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your data to:
Provide and operate the Wylio platform
Enable WhatsApp communication via official APIs
Manage user accounts
Send notifications and updates
Prevent fraud and ensure security
Comply with legal obligations
3. WHATSAPP & META DATA USAGE
Wylio acts as a technology provider enabling businesses to communicate via WhatsApp Business APIs.
We process data on behalf of our users (businesses)
We do not use customer data for our own marketing purposes
Data shared through WhatsApp is governed by Meta (WhatsApp) policies
Users are responsible for:
Obtaining proper user consent
Complying with WhatsApp messaging policies
4. LEGAL BASIS FOR PROCESSING
We process your data based on:
Your consent
Contractual necessity
Legal obligations
Legitimate business interests
5. SHARING YOUR INFORMATION
We may share data with:
Payment providers
Cloud infrastructure providers
Analytics services
Legal authorities (if required)
We do not sell personal data.
6. COOKIES & TRACKING
We use cookies and similar technologies to:
Improve user experience
Analyze traffic
Maintain sessions
You can disable cookies via your browser settings.
7. SOCIAL LOGIN
If you log in using third-party services (e.g., Google, Meta):
We receive basic profile data
Usage is limited to authentication purposes
8. DATA RETENTION
We retain data:
As long as necessary for service delivery
Or as required by law
Inactive accounts may be deleted after a reasonable period.
9. DATA SECURITY
We implement industry-standard security measures.
However:
No system is 100% secure
Users should also maintain security practices
10. CHILDREN’S PRIVACY
Wylio is not intended for users under 18 years of age.
We do not knowingly collect data from minors.
11. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
Access your data
Correct your data
Delete your data
Restrict processing
Withdraw consent
To exercise rights: team@wylio.in
12. DO-NOT-TRACK
We currently do not respond to Do-Not-Track signals due to lack of standardization.
13. INTERNATIONAL USERS
If you are outside India, your data may be processed in India or other jurisdictions.
14. POLICY UPDATES
We may update this policy periodically.
Changes will be effective upon posting on:
15. CONTACT US
For any privacy-related concerns:
Wylio
🌐 https://wylio.in/
📧 team@wylio.in
By using Wylio, you agree to this Privacy Policy.