Turn every inbound message into a journey.
SmartFlows is Wylio's visual automation engine for building customer journeys that start when a customer messages your business. Qualify. Automate. Route. Book. Convert.
Wylio SmartFlows
A message isn't the destination. It's the beginning.
A customer message shouldn't simply create another conversation for your team to handle. It can start a structured customer journey designed around what your business needs.
Inbound messages shouldn't create manual work.
When every customer conversation depends on a person deciding what happens next, growth creates more operational work instead of more leverage.
Repetitive conversations
Teams answer the same questions, collect the same information and repeat the same process every day.
Leads arrive unstructured
Buying intent can be buried inside conversations without a consistent process for qualification.
Customers wait
Every manual handoff introduces another delay between a customer question and the next step.
Processes live in people's heads
Important customer journeys become dependent on individual employees rather than repeatable systems.
Hard to measure
When the process happens manually, understanding where customers drop off becomes difficult.
Growth creates more work
More conversations should create more opportunities, not simply increase the team's workload.
Design the journey. Let Wylio run it.
SmartFlows turns customer conversation logic into a visual system your business can design, publish and operate.
From trigger to completion.
Instead of building isolated automations, create an entire customer journey with screens, decisions, actions, data and completion logic.
Build the journey your business actually needs.
SmartFlows is not locked to one workflow. Build different journeys for different customer intents, teams, products and processes.
Lead qualification
Ask what the customer needs, capture requirements, qualify the opportunity and move the customer toward the right next step.
SalesCustomer support
Guide customers through common requests, collect the right information and route complex cases when human support is needed.
SupportLead generation
Turn an inbound conversation into structured lead information instead of leaving the opportunity buried inside chat.
GrowthAppointment booking
Build guided booking journeys that collect the information required before a customer reaches the appointment stage.
BookingBusiness automation
Replace repetitive conversation processes with a repeatable journey that can operate without requiring manual intervention at every step.
AutomationCustomer onboarding
Guide new customers through information, requirements and the next operational step after conversion.
Customer JourneyBuild the customer experience visually.
SmartFlows includes a visual Screen Studio for creating interactive customer experiences and connecting them directly to the larger journey.
One business. 250 journeys.
Build dedicated SmartFlows for different products, departments, campaigns, customer types and operational processes.
Your sales team can have one journey. Support can have another. Lead qualification, booking, onboarding and other processes can each have their own automated experience.
Simple blocks. Powerful journeys.
Everything you need to turn conversation logic into a structured customer experience.
Journey Trigger
Start a journey from an inbound customer message or supported event.
WhatsApp Screen
Create interactive customer screens with structured inputs.
Condition / Branch
Route customers through different paths based on logic and information.
Wylio Action
Trigger the next business action automatically.
Delay / Wait
Control when the next step of a journey should happen.
Data Exchange
Connect dynamic server-backed information when required.
Complete Flow
Finish the journey and preserve the resulting customer information.
Journey Analytics
Understand how customers move through the journey and where they drop off.
From conversations to business processes.
SmartFlows turns inbound conversations into systems your business can design, repeat, automate and improve.
Faster customer journeys
Customers can immediately enter the right automated experience after messaging.
Consistent qualification
Every customer can follow a structured process instead of relying on individual team members.
Less repetitive work
Automate repetitive conversation steps so teams can focus on higher-value interactions.
Scalable operations
Give different customer processes their own dedicated automated journey.
Your next customer message can start the journey.
Build interactive customer journeys for sales, support, lead generation, booking, onboarding and business automation directly inside Wylio.